Privacy Policy
Introduction
Host Merchant Services (“HMS,” “we,” “our,” or “us”) operates Cloud AI Manager. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Information You Provide
- Account information (name, email, company)
- Payment and billing information
- Content you choose to index (documents, CRM records, communications)
- Support and communication records
Automatically Collected Information
- Usage data (queries, features used, session duration)
- Device and browser information
- IP addresses and location data
- Cookies and similar tracking technologies
How We Use Your Information
We use collected information to:
- Provide and maintain Cloud AI Manager service
- Process your queries and return search results
- Improve our products and develop new features
- Send administrative and support communications
- Monitor usage and prevent fraud or abuse
- Comply with legal obligations
Data We Never Use for Training
We do not use your indexed content to train AI models. Your documents, CRM data, and communications are used solely to provide search functionality to your team. They are never shared with third parties or used for any purpose beyond serving your queries.
Data Sharing and Disclosure
We may share information with:
- Service providers who assist in operating our platform (cloud hosting, analytics)
- Law enforcement when required by valid legal process
- Professional advisors (lawyers, accountants) under confidentiality obligations
- Other parties with your explicit consent
- We never sell your personal information or indexed content to third parties.
Data Security
We implement industry-standard security measures including encryption at rest (AES-256), encryption in transit (TLS 1.3), access controls, audit logging, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your data as long as your account is active. Upon account deletion, we purge all indexed content within 30 days. Backup copies are deleted within 90 days. Usage logs and anonymized analytics may be retained longer for business purposes.
Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate data
- Delete your data
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, contact us.
International Data Transfers
Your data may be transferred to and processed in the United States or other countries where HMS or our service providers operate. We ensure appropriate safeguards are in place for international transfers as required by applicable law.
Children's Privacy
Cloud AI Manager is not intended for users under 18. We do not knowingly collect information from children. If you believe we have collected data from a child, contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or in-product notification. Continued use after changes constitutes acceptance.
Contact
For privacy questions or concerns, contact us at:
Email: [email protected]