Terms of Service
Acceptance of Terms
By accessing or using Cloud AI Manager (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.
Description of Service
Cloud AI Manager is a knowledge search and retrieval platform that indexes your business data and provides AI-powered answers to natural language queries. The Service integrates with your existing systems to create a unified knowledge base.
Eligibility
You must be at least 18 years old and have the authority to enter into these Terms on behalf of your organization. By using the Service, you represent that you meet these requirements.
Account Registration and Security
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access.
Acceptable Use
You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Upload malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to the Service or related systems
- Use the Service for competitive analysis or to build competing products
- Exceed rate limits or abuse the Service
- Share access credentials with unauthorized users
Data and Content
Your Content
You retain ownership of all content you upload or index through the Service. You grant HMS a limited license to process, store, and display your content solely to provide the Service.
Our Use of Data
We use your data only to provide search functionality. We do not train AI models on your content or share it with third parties except as described in our Privacy Policy.
Pricing and Payment
HMS Merchants
Cloud AI Manager is included at no additional cost for active HMS merchant accounts. Access is contingent on maintaining an active payment processing relationship with HMS.
Standard Licensing
Non-HMS customers are subject to standard licensing fees based on usage and team size. Fees are billed monthly or annually as agreed. Failure to pay may result in service suspension.
Service Availability
We strive for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible. We are not liable for downtime, data loss, or service interruptions.
Intellectual Property
The Service, including its software, design, and documentation, is owned by HMS and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service per these Terms.
Third-Party Integrations
The Service integrates with third-party platforms (Google Drive, Slack, etc.). Your use of these integrations is subject to their respective terms of service. We are not responsible for third-party services or changes to their APIs.
Limitation of Liability
To the maximum extent permitted by law, HMS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising from your use of the service.
Our total liability for any claims related to the service shall not exceed the amount paid by you in the twelve months preceding the claim.
Indemnification
You agree to indemnify and hold HMS harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.
Termination
Either party may terminate this agreement at any time. Upon termination, your access to the Service will cease, and we will delete your data per our Privacy Policy. Sections that by their nature should survive termination will remain in effect.
Changes to Terms
We may modify these Terms at any time. Material changes will be communicated via email or in-product notification. Continued use after changes constitutes acceptance of the new Terms.
Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of San Francisco County, California.
Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and HMS regarding the Service, superseding any prior agreements.
Mobile Communications and SMS Data
Collection of Mobile Numbers:
We may collect your mobile phone number when you voluntarily provide it during account registration, appointment scheduling, or when opting in to receive text message (SMS) communications from us. Providing your mobile number is optional; however, doing so allows us to send you appointment reminders, booking confirmations, and other service-related notifications.
Use of Mobile Numbers:
Mobile phone numbers are used solely to deliver service-related communications that you have requested or consented to receive. We do not use mobile numbers for unsolicited marketing or promotional messaging.
Storage of Mobile Numbers:
Mobile phone numbers are stored securely within our cloud infrastructure and are subject to the same data protection practices described in this Privacy Policy. We retain mobile numbers only as long as necessary to provide our services or as required by law.
Sharing of Mobile Numbers:
We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.
Contact
For questions about these Terms, contact us at:
Email: [email protected]