- PRICING
Included for HMS Merchants
No monthly software fee for HMS customers. No per-seat pricing. No feature gating. Just intelligent knowledge search as part of your Cloud Fleet subscription.
- Most Popular
HMS Merchants
$0
per month
Included with your Host Merchant Services payment processing. No additional software subscription required.
- Unlimited users
- Unlimited queries
- All integrations included
- Cloud Fleet integration (Voice Manager, SALT CRM)
- Real-time call assistance
- Multiple knowledge models
- API access
- SSO / SAML authentication
- Priority support
Available to all HMS merchant accounts
Standard Licensing
Contact Us
custom pricing
For businesses outside the HMS merchant network. Flexible licensing based on team size and usage requirements.
- Pay per user or usage-based
- All core features
- Standard integrations
- Email support
- Cloud Fleet integration
- Real-time call assistance
Annual contracts available
Enterprise
Custom
tailored solution
For large organizations with specific compliance, deployment, or integration requirements.
- Everything in Standard
- On-premise deployment option
- Custom integrations
- SLA guarantees
- Dedicated account manager
- Custom security requirements
- 24/7 phone support
White-glove onboarding included
Why Is Cloud AI Manager Free for HMS Merchants?
Host Merchant Services built Cloud AI Manager to solve an internal problem: our own sales and support teams were drowning in scattered knowledge. Product specs in one system, pricing in another, competitive intel in Slack threads, call recordings buried in storage.
After building it for ourselves, we realized every HMS merchant faces the same challenge. Sales teams lose deals because they can’t find the right information mid-call. Support agents give inconsistent answers. New employees take months to ramp up.
Rather than charge merchants another SaaS subscription, we decided to include Cloud AI Manager as part of the HMS Cloud Fleet. HMS generates revenue through payment processing — software that helps merchants succeed means more processed transactions. It’s aligned incentives, not extractive pricing.
The result: merchants get enterprise-grade AI knowledge management at no additional cost. No seat limits, no usage caps, no feature tiers designed to push upgrades.
Compare with Alternatives
| Feature | Cloud AI Manager | Glean | ChatGPT Enterprise |
|---|---|---|---|
| Pricing for HMS merchants | $0/month | $199+/user/month | $60/user/month |
| Cited, grounded answers | ✓ | ✓ | × |
| Cloud Fleet integration | ✓ | × | × |
| Real-time call assistance | ✓ | × | × |
| Multi-source ingestion | ✓ | ✓ | Limited |
| API access | ✓ | ✓ | ✓ |
Pricing Questions
Is there really no catch?
No catch. HMS merchants get full access at no additional cost. We fund the platform through payment processing revenue, so successful merchants using better tools means more transactions — aligned incentives.
Are there usage limits?
No seat limits, query caps, or storage restrictions for HMS merchants. Use it as much as your team needs. Fair use policies apply to prevent abuse, but normal business usage is never throttled.
What if I'm not an HMS merchant?
Cloud AI Manager is available through standard licensing for businesses outside the HMS network. Contact our sales team for pricing based on your team size and requirements.
Can I upgrade to Enterprise later?
Yes. HMS merchants can add enterprise features like on-premise deployment, custom integrations, and SLA guarantees at any time. Contact your account manager to discuss enterprise add-ons.
What happens if I stop using HMS for payment processing?
Cloud AI Manager access is contingent on maintaining an active HMS merchant account. If you discontinue payment processing services, you’d need to transition to standard licensing to continue using the platform.
Ready to Start Searching Your Business Knowledge?
Book a demo to see Cloud AI Manager with your data, or get started immediately if you’re already an HMS merchant.